Q & A

What are your hours?

We are open Monday-Friday, 9am-5:30pm at both our Cocoa and Altamonte locations. We close in observance of Memorial Day, Fourth of July, Labor Day, Thanksgiving, Thanksgiving Friday, and December 25th-January 1st.

Are you open to the public?

Yes, we encourage the public to come in and check out our showroom.

Can I have something delivered to my home?

We do NOT deliver to residential addresses.

What areas do you deliver to?

We service greater Central and Eastern Florida. Call us to find out when we will be in your area.

By what time do I need to have my order in to get it same day?

As a general rule, orders placed by 10:30am will be delivered same day on in stock items to local areas. Delivery days may apply for further areas. (Not sure about your delivery days? Call us to find out!)

Do you rent used equipment?

No, we do not rent new or used equipment.

Do you sell used equipment?

No, we do not sell used equipment. However, we have the capability to quote new equipment ranging from top quality to lesser expensive equipment. Why buy used when you can get relatively inexpensive equipment with a warranty! Call us to today to get our equipment specialists to refine a quote to your needs and budget.

Do you charge delivery fees and minimums?

We offer free deliveries with no minimums on most in stock items.

Do you sell food products?

We offer limited nonperishable goods. Examples include; kosher salt, grenadine, lime juice, olives, cherries, bar fruit (upon request), water, pineapple juice, grapefruit juice, tomato juice, popcorn, coffee, sugar, creamer, etc. Call us to see what we can provide for you.

What is your return policy?

We accept returns no later than 30 days from date of purchase. Used merchandise is non-returnable. We only offer instore credit for returned items. No cash returns. A 25% restocking fee may apply.

What if you don’t have the item or piece of equipment I was looking for?

We at Hospitality try our best to accommodate to our customers. If there is something we do not have in stock, our sales team will do the research for you and track down the item that you need. Special orders are no problem.

Do you ship products outside of Florida?

Yes, we can ship products nationwide. Shipping and handling fees may apply.

Do you offer payment terms?

Yes, upon filling out a credit application with us. Requirements include, but are not limited to; being in business for at least 3 years, responsiveness of references, and compliance with the evaluation process. General evaluation process takes approximately 7-10 days. Click here to apply.

How long is the Food Manager’s Certification good for?

5 years.

My Food Managers Certification has expired. What do I do?

Call us today to find out upcoming class dates in your area. If the class dates do not work out for you, we offer walk-in computerized testing (with instant results) Monday-Friday 9am-3pm. We do not offer the computerized test on days in which a class is scheduled in our cocoa location.

What is the difference between the Food Handlers Certification and the Food Managers Certification? Which one do I need?

One certified food manager must be present at all times per four or more employees engaged in operations. The employees engaged in operations are the ones that will need to be certified by the food manager food handler training program. The CFM is able to purchase the HRS food handler training program to certify staff. Please be sure to provide information off your certificate for verification.